Is the museum open?
Where can I buy tickets?
How do I reserve a ticket?
Do I also need to book a ticket for my child?
What is meant by a time block?
Is the date and time block stated on my ticket?
I have a ticket with a time block, but I actually want to come earlier/later, is that possible?
Can I exchange my ticket or get a refund?
Do I have to print the ticket?
Can I visit the museum in a group and/or book a guided tour?
Can I visit the museum with my class?
Is the museum café open?
Is the museum open?
The museum is open. See 'Plan your visit' for opening hours.
Where can I buy tickets?
You can buy tickets on the museum’s website or at our counter. Tickets are sold for a specific time block.
How do I reserve a ticket?
You can reserve a ticket online via the ‘Order tickets’ button or on the page 'Tickets & Rates'. You will be directed to our ticketshop.
- Select a date and time block.
- Choose the number of tickets per available rate.
- Click on ‘Add to shopping cart’.
- Sign in or register as a new user.
- Pay for your tickets.
After your payment has been successfully completed, you will automatically receive your ticket by email. You can also download your ticket at ‘history and overviews’ in your profile page in the webshop for the City of Antwerp
Don't you have an account yet? First create a profile via ‘Register as new user’. Do you need help? Follow the steps via this step-by-step plan.
Do I also need to book a ticket for my child?
Yes. Children also need a (free) ticket to visit the museum.
What is meant by a time block?
Respect the time block on your e-ticket. You must enter the museum no later than the end of the chosen time block.
Is the date and time block stated on my ticket?
Yes. The date and the arrival time are stated on both the ticket and in your confirmation email. Please respect the time of arrival and arrive at the museum on time.
I have a ticket with a time block, but I actually want to come earlier/later, is that possible?
The museum can only allow a maximum number of visitors in at one time. You must respect your chosen time block and arrive on time. If you are late, we cannot guarantee you entrance to the museum. We must put the safety of all visitors and employees first.
Please respect the time of arrival and arrive at the museum on time.
Can I exchange my ticket or get a refund?
No refunds or exchanges are possible. Reselling, abusing or forging e-tickets is prohibited. See our conditions of sale.
Do I have to print the ticket?
You can print your ticket, but you can also show it on your smartphone at the entrance. Please make sure the barcode is clearly legible and that the backlight is set to bright.
If you have a discount card (e.g. A-card, Museumpas, Antwerp City Card, teacher card or other), you must also show it. Be sure to keep your e-ticket and ID handy for easy access.
Can I visit the museum in a group and/or book a guided tour?
On the page 'Group visits' you get an overview of all the possibilities.
Can I visit the museum with my class?
Yes. The museum has developed tailor-made guided tours that have been designed especially for schools. This is to allow the students to enjoy an interactive experience in the museum. See the page 'School visits'
Is the museum café open?
The museum café Upper Deck is temporarily closed. See the page 'Upper deck' for more information.
