Is the museum open?
Where can I buy tickets?
Can I only buy a ticket online?
How do I reserve a ticket?
Do I also need to book a ticket for my child?
What is meant by a time block?
Who needs to reserve a time block?
Is the date and time block stated on my ticket?
I have a ticket with a time block, but I actually want to come earlier/later, is that possible?
Can I exchange my ticket or get a refund?
Do I have to print the ticket?
Which facilities are open?
What measures is the museum taking?
Are programmes such as lectures, concerts, tours and workshops going to continue?
Can I visit the museum in a group and/or book a guided tour?
Can I visit the museum with my class?
Is the museum café open?
Is the museum open?
The museumi s open. See 'Plan your visit' for opening hours.
Where can I buy tickets?
Tickets are available on the museum’s website and are sold for a specific time block.
Can I only buy a ticket online?
We strongly recommend that you buy the tickets online. This is another measure to avoid contact as much as possible. Those who cannot buy tickets online, will be helped at our front desk.
Keep your ticket safe and bring it with you on your visit.
Only visitors with a valid e-ticket and ID will be allowed access to the museum. Visitors who are entitled to free admission (e.g. children, cardholders, etc.) must still reserve a (free) e-ticket.
How do I reserve a ticket?
You can reserve a ticket online via the ‘Order tickets’ button or on the page 'Tickets & Rates'. You will be directed to our ticketshop.
- Select a date and time block.
- Choose the number of tickets per available rate.
- Click on ‘Add to shopping cart’.
- Sign in or register as a new user.
- Pay for your tickets.
After your payment has been successfully completed, you will automatically receive your ticket by email. You can also download your ticket at ‘history and overviews’ in your profile page in the webshop for the City of Antwerp
Don't you have an account yet? First create a profile via ‘Register as new user’. Do you need help? Follow the steps via this step-by-step plan.
Do I also need to book a ticket for my child?
Yes. Children also need a ticket to visit the museum.
What is meant by a time block?
To delay the spread of the coronavirus, free access to the museum isn't possible these days. Therefore, we only allow a limited number of visitors into the museum during fixed time blocks. An e-ticket entitles you to a one-time visit to the museum on the date and time stated on the ticket.
Respect the time block on your e-ticket. You must enter the museum no later than the end of the chosen time block. This way we can avoid long waiting times, and ‘social distancing’ in the museum can be guaranteed.
Who needs to reserve a time block?
Anyone wishing to visit the museum must reserve a time block.
If you have a discount card (e.g. A-card, Museumpas, Antwerp City Card, teacher card or other), you must still reserve a time block online. These cards will be scanned at the entrance as usual. Even if you are entitled to free admission (e.g. children and cardholders), you must still reserve an e-ticket.
Is the date and time block stated on my ticket?
Yes. The date and the arrival time are stated on both the ticket and in your confirmation email. Please respect the time of arrival and arrive at the museum on time.
I have a ticket with a time block, but I actually want to come earlier/later, is that possible?
The museum can only allow a maximum number of visitors in at one time. You must respect your chosen time block and arrive on time. If you are late, we cannot guarantee you entrance to the museum. We must put the safety of all visitors and employees first.
Please respect the time of arrival and arrive at the museum on time.
Can I exchange my ticket or get a refund?
No refunds or exchanges are possible. Reselling, abusing or forging e-tickets is prohibited. See our conditions of sale.
Do I have to print the ticket?
You can print your ticket, but you can also show it on your smartphone at the entrance. Please make sure the barcode is clearly legible and that the backlight is set to bright.
If you have a discount card (e.g. A-card, Museumpas, Antwerp City Card, teacher card or other), you must also show it. Be sure to keep your e-ticket and ID handy for easy access.
Which facilities are open?
The museum shop, the information desk, the cloakroom and the lockers are open.
Are programmes such as lectures, concerts, tours and workshops going to continue?
See our page 'To see & to do' for recent information.
Can I visit the museum in a group and/or book a guided tour?
On the page 'Group visits' you get an overview of all the possibilities.
Can I visit the museum with my class?
Yes. The museum has developed tailor-made guided tours that have been designed especially for schools. This is to allow the students to enjoy an interactive experience in the museum. See the page 'School visits'
Is the museum café open?
The museum café Upper Deck is temporarily closed. See the page 'Upper deck' for more information.
Corona measures
Your well-being is paramount. We will provide a safe environment. Read the instructions on the information screens carefully and follow the advice of the museum staff. Prepare yourself and read the measures we are implementing beforehand. We wish you a pleasant visit.
redstarline.be/en/coronavirus.
