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© Jeroen Broeckx

Conditions of sale

  • Order your ticket online.
  • You can pay with Bancontact/Mister Cash, Maestro, MasterCard and VISA. Vouchers and gift cards are not accepted at the moment. 
  • Visit the museum only with your family household. Do not book tickets for others.
  • After payment, you'll receive a confirmation email with your e-ticket(s) attached. Check your junk mail folder. Tickets will be sent from
  • You didn't receive your e-tickets and want to visit the museum soon? Please give us a call: +32 3 298 27 70. We will be happy to help.
    In certain exceptional cases, it may take up to 48 hours for the payment to be confirmed by your bank. You will then receive the e-tickets in your mailbox later.
  • At the counter in the museum, please present your e-ticket (be aware: this is not the confirmation email) together with your discount proof, such as: identity card, museum pass, A-card, teacher's card, voucher, etc.  If there is any doubt about the validity of your ticket, you will not be allowed to visit the museum.
  • Tickets may not be resold.
  • Tickets will only be refunded or exchanged if your visit is cancelled by the museum (e.g. closure of museum due to corona).
  • Did you lose your tickets? Please contact us by telephone +32 3 298 27 70 or email
  • Please respect the arrival time. This will ensure a safe visit to the museum.

VAT- and Enterprise Number

AG Cultural Institutions Antwerp - Heritage
Grote Markt 1
B-2000 Antwerp
VAT: BE 0738.733.786
Enterprise Number: 0757.817.448

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