Lockers and toilets
The lockers and visitor toilets (and a toilet for visitors with reduced mobility) are located in the basement.
Large bags, backpacks and umbrellas are not allowed in the museum. Please use the lockers located in the basement. The lockers operate with a token, which you can request at the front desk.
For babies and young children
- The entire museum is accessible with a stroller.
- Backpacks carrying a baby or child are not allowed in the museum galleries. Baby slings or carriers are permitted.
- Changing pads are available in the restrooms (in the basement).
- In our picnic area on the first floor, you can heat up food, and there are a few high chairs available.
- Get creative in our picnic area. Draw something or use the Red Star Line Museum coloring pages. You can hang your artwork nicely or take it home.There is also educational toys and a play mat.
For visitors with reduced mobility
The museum is fully accessible for people with limited mobility.
- There are benches available in several exhibition rooms. Portable folding stools are available at the front desk. If you need a break, you are also welcome to use our picnic area on the first floor.
- In the basement, there is a toilet for visitors with reduced mobility. The access code is ‘2000A’.
- The Red Star Line Museum is a partner of the European Disability Card project. With this card, your companion can enter for free.
For visitors with visual impairments
- Guide dogs are welcome in the museum galleries.
- Your companion is admitted free of charge.
- You can ask the gallery texts in advance. Send an email to rsl_balie@antwerpen.be at least 24 hours in advance.
Reducing auditory stimuli during your museum visit
A museum visit can be an overwhelming experience. For those who prefer a quieter environment, we offer free hearing protection for all ages. We have two pairs of noise-canceling headphones for adults, one for children, and one for babies. You can request them at the front desk at the start of your visit; please return them before you leave.
You can prepare your visit with the floor plan and gallery texts which are available digitally.
Food and Drinks
Food and drinks are not permitted in the expositions areas. But everyone is welcome upstairs in our Loods at the picnic area. Feel free to take a seat, relax with your own drink, or enjoy your packed lunch. You can also refill your water bottle for free or.
We trust everyone to keep the space clean, not take anything that isn’t theirs, and to treat the area with respect. If you notice anything unusual, don’t hesitate to speak to one of our staff members.
Honesty Bar
We do not have a museumcafé, but you can stop by our Honesty Bar for a cup of coffee, tea, water, or apple juice between 11.30am and 4pm. Our hosts will welcome you warmly.
What exactly is a honesty bar? It means that you decide how much you pay for your drinks. Thanks to your donation everyone can participate in our workshops, lectures, performances, ...
Taking and sharing pictures
- You can take photos (without flash) in the museum and share them on social media, blogs, and websites for non-commercial purposes.
- Selfie sticks are not allowed.
- Always ask permission if you want to take professional/commercial photo and audiovisual recordings.
